I appreciate that every company can experience an IT snag. However, I was at JFK at 6 a.m. yesterday and the situation was not handled well at all. Passengers were not informed and no one from Jet Blue took charge. It was disappointing to witness a company that touts itself on customer service–and normally delivers–fail so poorly in this situation. They needed one person with a microphone to explain and coordinate…instead it was mass human gridlock with further delays for the airline and passengers that could have been expedited if someone took charge early on.
from Comments for Travelandtourworld.com http://ift.tt/1DqPWF3
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